FAQ'S
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.
- You can apply for return within 3 days of receiving the product.
- Prepaid order refunds are processed to the original payment method; COD orders receive a refund in the ELBERA wallet.
Are any purchases final sale?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?
We will work quickly to ship your order as soon as possible. You can track your delivery directly from your phone. You will keep getting all the information related to the delivery through email or WhatsApp. Delivery times vary depending on your location.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. Don't worry, Elbera is providing free shipping for you.